1. Can you provide design solution for us?
Yes, we can custom according to customers' request.
2. What can you do for my OEM/ODM orders?
a. Logo printing on housing
b. Software customization: Function, APP, UI, Booting image etc.
c. PCBA design
d. Housing design.
e. Customized package
f. Certificates services
3. What is the warranty for your product ?
We guaranteed 1 year quality warranty. We prepare 5‰ spare parts for customer. If the defecvtive parts exceeds the spare parts, we will send new parts with next order.
4. Can I group several plugs together and turn them on and off with 1 command to Alexa rather than do several times, 1 command for all plugs?
Yes, Once the Smart Plugs are set up within your WiFi network, use the “Smart Home - Devices” option in the Alexa App to “Add” the four plugs and then the “Smart Home – Groups” option to link them using “Add Group”, then you can use the group function in Alexa to combine them together with one command.
5. Will the plug still work on wifi if internet connection goes off ?
Yes, our smart plug has a memory function. When the wifi environment is lost, the device can be turned on or off according to the previous settings
6. Can i control or schedule the socket from anywhere in the world?
Yes, as long as you can connect to the internet, you can enjoy all fuctions from anywhere, such as timer, You could also do it with Alexa and Alexa app if you got them configured
